IT Technician

Le Gray Hotel is hiring an IT Technician who will be responsible for providing technical support to hotel guests and employees, maintaining IT systems and applications, audio-visual (AV) equipment and ensuring the smooth and reliable operation of the hotel’s technology infrastructure.

Role Description

• Provide technical support to hotel guests and employees, including internet access, computers, printers, scanners, and other IT equipment.
• Create, configure, and deactivate user accounts and email addresses for new joiners and departing employees.
• Install, configure, and maintain hotel applications.
• Configure and maintain IP phones, DECT phones, voicemail, direct lines, and external calling access.
• Install, configure, and troubleshoot computers, printers, software, hardware, and other IT equipment.
• Set up, configure, and troubleshoot audio-visual (AV) equipment, background music systems, smart TVs, and digital signage across hotel guest rooms and public areas.
• Provide technical and AV support for meeting rooms, conferences, and hotel events (including microphones, projectors, sound systems, and video conferencing setups).
• Monitor daily system backups, report failures, and maintain accurate user account and system access records.

Qualifications

• Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–3 years of experience in IT support or a similar role; hospitality or hotel IT experience is an advantage.
• Good knowledge of computer hardware, software installation, troubleshooting, and maintenance.
• Experience with Windows operating systems, Microsoft Office, Active Directory, user account management, and email configuration.
• Familiarity with networking fundamentals, internet connectivity, IP telephony, printers, and backup procedures.
• Knowledge of hotel management systems such as Protel is an advantage.
• Hands-on experience or working knowledge of Audio-Visual (AV) systems, including projectors, sound systems, microphones, smart TVs, digital signage, and video conferencing setups.
• Familiarity with hotel AV/event setup, background music systems, or IPTV solutions is a strong advantage.
• Good command of English; additional languages are an advantage.