Restaurant Hostess

Le Gray Hotel is looking for a professional, warm, and guest-focused Hostess to join our Restaurant team.

About the Role

The Hostess is responsible for providing a welcoming and professional first and last impression of the Restaurant, while ensuring an efficient reception and reservations operation in line with Le Gray standards and all Fire, Life, Health, Safety, and Security requirements.

Role Description

• Answer all incoming calls promptly and courteously in accordance with Le Gray service standards.
• Ensure all telephone messages and reservation details are accurate.
• Provide guests with up-to-date and accurate information about the Restaurant and Hotel.
• Assist in maximizing table occupancy while considering future booking constraints.
• Monitor and follow up on reservation confirmations received by phone or email and maintain organized records.
• Maintain good knowledge of all food and beverage offerings, including specials.
• Ensure payment and credit card details are handled correctly when required.
• Carry out the daily reservation confirmation process efficiently prior to each meal period.
• Ensure all reservations are communicated clearly to the Manager or Headwaiter on duty.
• Coordinate bookings for groups of 10 guests or more with the Manager prior to confirmation.
• Report and log guest complaints and comments to the Manager or Headwaiter on duty.
• Demonstrate courteous and professional salesmanship at all times.
• Greet and seat all guests according to Le Gray standards.
• Create a warm, positive, and professional first impression of the Restaurant.
• Manage the reservation/booking sheet efficiently, ensuring balanced table allocation across all Restaurant sections and appropriate staggering of reservation times.
• Ensure guest satisfaction when allocating tables whenever possible.
• Acknowledge and bid farewell to all departing guests, leaving them with a warm and professional lasting impression.

Qualifications

• Experienced in restaurant hosting, reservations, or a similar guest-facing role.
• Highly organized with excellent attention to detail.
• Confident in handling telephone and reservation enquiries.
• Knowledgeable about restaurant operations and food & beverage service.
• An excellent communicator with strong English language skills.
• Able to work effectively under pressure in a busy restaurant environment.
• A strong team player with a positive and professional attitude.
• Passionate about delivering exceptional guest experiences.